Frequently Asked Questions

General

How do I get to CropConnect?

Go to CropConnect.com.au or follow the link from the GrainCorp homepage.

How do I get to CropConnect on my mobile or tablet?

CropConnect is a website that can be viewed across mobiles, tablets and computers. You can access it from an internet browser on your device (such as Safari or Chrome) by accessing the link CropConnect.com.au.

Once you have opened the site, you can then save it to your bookmarks or home screen for quick access.

CropConnect is not an app, so you will not find it in any of the app stores.

How do I get login access to CropConnect?

We have simplified the login across CropConnect, Time Slotting, GrainCorp Mobile App and Cargo Nomination Workflow. You can now access these systems using the same login details: your email and a password. This requires you to update or provide an email address to continue using any of these systems.

If you've previously used GrainTransact and:

  • You've already updated and validated your email - simply use this email and the temporary password that was sent to your email address to change your password. Once you've successfully changed your password, you can use these details to log in.
  • You've not yet updated your email - please register for access.

If you've not used GrainTransact or CropConnect, please register for access.

Need further help?

Where does CropConnect get price and market information from?

All prices and market information presented is based on the offers, bids and cash prices placed in CropConnect. It is not restricted to GrainCorp only, it includes any buyer who places a bid (cash price).

Do I need to be connected to the internet to use CropConnect and what happens if I lose connectivity?

Yes, based on the nature of a live marketplace information is constantly changing, so you will need to be connected to the internet to ensure the information you are viewing is correct.

If you happen to lose connectivity halfway through placing or transacting with an offer / bid it could either submit or not at all. To confirm if the offer, bid or transaction has gone through, please first ensure you are connected to the internet. Then go to 'Active Offers', 'My Active Bids' or 'Trade History' depending on the action you were trying to perform, wait a couple of minutes and then refresh your browser. On update of the data you will see if your offer, bid or transaction has gone through.

If you have any concerns, please contact the Stocks Team.

What happens if CropConnect is not available?

If you have bids and/or offers during an unplanned outage, we will contact you to let you know your options.

Where do I find the menu on mobile and tablet?

If you can't see any of the menu items then you will find them collapsed behind the menu icon ('three lines') in the top right hand corner. Simply tap on this to access the menu. This is so you can still easily access the menu on smaller screens such as tablet and mobile.

What commodities can I sell or buy on CropConnect?

You can transact in any grain commodity accepted at a GrainCorp site on CropConnect.

What seasons can I sell or buy on CropConnect?

CropConnect currently only supports the current season of grain coming into warehouse. If an offer exists, on changeover of seasons it will no longer be visible. If a bid happens to be placed for an older season it can not be transacted with.

If you would like to transact on an older seasons please contact the Stocks Team.

What grades are GrainCorp accepting this season?

You can find the list of grades being accepted by GrainCorp for this season's harvest and a link to their corresponding quality parameters on the 'Sites' > 'Grades at Site' page.

Not all grades are available at every site. If a grade is not available at a site, then you won't be able to create a bid for it.

Please note, that only grain commodities can be transacted through CropConnect.

Where do I find the Grades at Site report?

You can now find the information from that report on the 'Sites' > 'Grades at Site' page.

Where do I find the Buyer Price report?

You can find the information from that report on the 'The Marketplace' > 'All Bids & Pools' page.

What type of transactions are supported?

All transactions that you previously performed in GrainTrainsact can now be done in CropConnect. This includes cash transactions between growers and buyers as well as transfer to contract, pool, cash, NGR and buyer .

All cash transactions are 'Receival Only' payment option, which means growers pay the storage fees and buyers pay the receival fees.

How do I print in CropConnect?

On certain pages, such as the 'Delivery Summary' you can use the Print Screen button to print those pages.

Throughout the rest of CropConnect, you can print pages by using the keyboard combination Ctrl+P.

Accounts

I'm both a buyer and grower, how do I change the role I'm acting on?

Your buyer and grower profile is now combined in the one login. To change the role you're acting on, simply access the drop down menu from where your email is displayed in the top right hand corner. From here you can easily switch between your grower and buyer profiles.

On tablet or mobile, simply tap the menu icon to reveal the menu first.

How do I view my other NGRs?

You can find the NGR account you are currently viewing in the top right of CropConnect. This is the NGR you are acting on when placing an offer or accepting a bid. From here you can access a drop down menu and change to any of the other NGR accounts you have linked. 

You can also set your default account from within settings.

Tickets

What is an offer and how can I create one?

An offer is a nominated price that a grower has placed on CropConnect to sell one of their holdings. An offer can be made up of part or a whole ticket, or a combination of these. 

A grower can create an offer either by indicating the total tonnes they wish to sell (tickets will be selected automatically, from oldest to newest) or by selecting the tickets they wish to sell and then indicating the tonnes for each ticket. They then set the price and confirm the duration the offer is valid for. An offer can be created from anywhere a 'create new offer' or 'place offer' button is displayed.

Can I sell part or only the whole ticket?

When creating an offer, you can choose the amount of tonnes you want to allocate from each ticket. If part of a ticket is on offer, then the remaining tonnes can only be sold via a Grower to Buyer Transfer either through GrainTransact for pool or contract, or through CropConnect for cash.

Can I Croptimise my tickets that are on offer?

No, only tickets that are in your holdings and not already up for offer can be Croptimised. Any tickets currently up for offer will need to be cancelled before they can be Croptimised. This include any tickets that are partly on offer.

For more information on Croptimiser and updates for the current harvest please visit Croptimiser.com.au

Where can I view a Delivery Summary?

The Delivery Summary can now be found in CropConnect under 'Accounting' > ''Delivery Summary'.

You can also view your trade history which lists all of your transactions under 'My Trades' > 'Trade History'.

How do I print my Delivery Summary?

You can print the Delivery Summary by clicking on the Print Screen link on the 'Accounting' > 'Delivery Summary' page.

You can also download the summary by clicking on the Export to CSV link.

Prices and tonnage limits

What is a bid and how can I create one?

A bid is a cash price that a buyer has placed on CropConnect for a specified quantity of grain they wish to purchase. Bids update on the hour according to NSW Time (AEDT/AEST).

A buyer can create a bid from anywhere a 'create new bid' button is displayed, or by uploading a cash price file. To place a bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' menu, or uploading a tonnage limit file.

Where do I find pool prices?

You can find them on the Pools tab of the 'The Marketplace' > 'All Bids & Pools' page.

Preferred buyers

What is a preferred buyer?

A preferred buyer is a buyer that a grower has chosen to deal with when placing offers on the cash marketplace in CropConnect. Growers can place offers and accept bids without choosing any preferred buyers, however a buyer needs to be set as a preferred buyer before they can accept those offers or before auto-matching can take place. Therefore, an offer will not transact unless the grower has at least one preferred buyer.

How do I create and manage my preferred buyers list?

You can create and manage you preferred buyers by going to 'My Stock' > 'Preferred Buyers'. From here you can select the buyers you wish to add from the 'Add preferred buyers' tab, or select the buyers you wish to remove from the 'My preferred buyers' tab.

Please note, buyers can join or leave the marketplace and can change their advertised payment terms at anytime. It is your responsibility to manage your list of preferred buyers and monitor buyers' payment terms.

Transactions

Why can't I do a cash Grower to Buyer Transfer like before?

You can through CropConnect, we just have a new name for it. The cash prices you see in GrainTransact are now referred to as "bids" in CropConnect. Accepting a bid is the same as creating a cash Grower to Buyer Transfer as you previously did in GrainTransact.

In CropConnect growers can now also place an “offer”.

How can I do a Grower to Grower Transfer?

A Grower to Grower transfer is now called an NGR transfer. You can do an NGR transfer by clicking on the Transfer button on either the 'Holdings' or the 'Tickets' page.

NGR transfers now also come in two types. You can continue to transfer multiple tickets to a single NGR as before, but you can now also transfer a single ticket to multiple NGRs. You can select the relevant NGR transfer type when you start the transfer in CropConnect.

How do I transfer to a contract, or pool, or to cash?

You can transfer to contract, pool, or to cash by clicking on the Transfer button on either the 'Holdings' or the 'Tickets' page and selecting the relevant transfer type when prompted.

Why can't I transfer to cash?

You'll be unable to transfer to cash when:

  • You've selected tickets across multiple grades or sites.
  • You've selected tickets from an old season.
  • You've selected a non-standard grade.

Why can't I transfer to a pool?

You'll be unable to transfer to a pool when you've selected a non-standard grade.

Why can't I perform a one ticket to multiple NGRs transfer?

You'll be unable to transfer a ticket to multiple NGRs when:

  • You've selected more than one ticket.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • The ticket you've selected is already partially sold or on offer.

Why can't I perform a multiple tickets to one NGR transfer?

You'll be unable to transfer multiple tickets to an NGR when:

  • You've selected more than 10 tickets.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • One or more of the tickets you've selected are already partially sold or on offer.

Can I cancel or undo an accepted offer or bid?

No, all transactions through CropConnect are final, including any auto-match transactions. If you have any concerns, please contact the Stocks Team.

What is Auto-matching?

If there is an offer in the cash marketplace and a bid of equal or greater price (for the same holding) then it will auto-match and transact at the bid price. Auto-matching occurs:

  • for the highest price first,
  • then on a first-in first-served basis,
  • only between growers and their preferred buyers,
  • and when no auto-match curfew is in place.

What is the Auto-match Curfew?

The Auto-match Curfew is a time period in which no auto-matching or accepting of offers can occur. During this curfew, the marketplace can still be accessed, offers and bids can still be placed and growers can continue to accept bids. 

The Auto-match Curfew is in place: 

  • Outside the hours of 10am-6pm Monday-Friday (NSW Time - AEST and AEDT during daylight savings).
  • On weekends.
  • During NSW Public Holidays.

Invoices

Where are my invoices?

You can see your invoices in CropConnect by going to 'Accounting' > 'Invoices'.

Why can't I see my invoices?

Only invoices issued by GrainCorp are shown in CropConnect. The list of invoices is updated daily, so invoices for the current day will not be shown until tomorrow.

How do I pay my invoices?

You currently can't pay invoices in CropConnect. Please refer to your invoices for details on how to pay.

Notifications

How do I change my notifications?

Notifications can be changed in 'Settings'. This can be accessed by simply selecting it from the drop down menu where your email is displayed in the top right hand corner.

Feedback

I gave a buyer a negative rating so why are they still on the marketplace?

GrainCorp will monitor feedback. If a buyer receives a large amount of negative feedback from growers then action may be taken to address the concerns expressed.

If you have given negative feedback about a buyer and do not wish to deal with them, you can remove them from your preferred buyers list. To learn more please refer to, how do I create or update my preferred buyers list?

How do I provide feedback about CropConnect?

If you are logged in, you can find a "Feedback?" link located below the filters in the left hand panel. The left hand panel is visible on most main pages. 

Currently, you can only provide feedback while using a computer or tablet (in landscape orientation).

Troubleshooting

Why can't I see my tickets?

There are a few reasons as to why:

  • The tickets are not for the current season, only holding for the current season can be sold on CropConnect.
  • They have already been placed up for offer or sold.
  • They have been place on another marketplace.
  • They may be currently blocked (this can be viewed on 'My Stock' > 'Tickets' > 'Blocked').

If you would like to perform a transfers for tickets that are not visible, please contact the Stocks Team.

Why can't I see my offers?

There are a couple of reasons as to why:

  • The offer was for a previous season, only offers for the current season are visible and can be transacted through CropConnect.
  • It has already been transacted with, either through an auto-match or a buyer accepting. Please check your 'Trade History'.

If you would like to transact on an older seasons please contact the Stocks Team.

Why aren't the offers and bids updating?

CropConnect requires an internet connection to display market information. Please ensure you are connected to the internet and the connection is working.

Information could change at any time with the buying and selling of grain, so we also advise that you regularly refresh your page to make sure you have the most up to date information.

I tried to accept a bid but it won't let me - it says it is no longer available.

There are a couple of reasons as to why it may no longer be available:

  • The buyer has removed or edited their bid.
  • The bid has reached its tonnage limit and can no longer accumulate tonnes.

I've put up an offer but it didn't auto-match, why not?

There are a few reasons as to why this may have happened:

  • There may be an Auto-match Curfew in place, no auto-matching occurs during this time.
  • There may be no matching bids from your preferred buyers, auto-matching will only occur with your preferred buyers.
  • There may be no matching bids with enough tonnage remaining, offers are matched first by price and then on a first-in, first-served basis.
  • There may be no matching bids as the buyer's price has since changed, new bid prices are released on the hour (NSW Time).

What browsers or devices are supported?

If using a computer, CropConnect is best viewed with the browsers: Internet Explorer v10+, Microsoft Edge, Google Chrome (latest), Safari (on Mac v9.1.1+) or Firefox (v47+).

If using a tablet or mobile, CropConnect is best viewed:

  • For Apple devices using iOS 8 and above, with Safari.
  • For Android devices using operating system of 4.4 and above (KitKat, Lollipop, Marshmallow), with the native browser or Google Chrome.

If you are having issues and not using one of the above, please upgrade to ensure you get the best experience out of CropConnect.

Contact

Who do I contact if I need further help?

You're not on your own! If you require any further assistance with CropConnect, performing transactions or accessing any of our systems please contact the Stocks Team on 1800 809 482 (option 1) or email stocks@graincorp.com.au