Frequently Asked Questions

General

How do I get to CropConnect?

You can get to CropConnect in an internet browser by going to CropConnect.com.au or by following the link from the GrainCorp homepage.

You can also get to CropConnect on your smartphone or tablet from the mobile app by clicking on the 'Menu' tab.

How do I get to CropConnect on my mobile or tablet?

You can access CropConnect on your smartphone or tablet by using the mobile app and by clicking on the 'Menu' tab.

You can also access it from an internet browser on your device (such as Safari or Chrome) by accessing the link CropConnect.com.au.

For WA Growers you can currently access CropConnect only through the internet browser on your device and not through the mobile app.

How do I download the mobile app?

For Apple devices, go to the App Store on your phone and search for GrainCorp or access the App Store directly by clicking this link from your phone. 

For Android devices, go to Google Play on your phone and search for GrainCorp or access Google Play directly by clicking this link from your phone.

Is the app free?

Yes, the app is free to download but network charges apply. Please speak to your network provider for more information on your data charges.

How do I get login access to CropConnect and the mobile app?

You can login across CropConnect, the mobile app, Time Slotting and the Cargo Nomination Workflow using the same login details: your email and a password. 

If you need to set up login details please register for access.

Need further help?

How do I set up a PIN?

Browser | Log in to CropConnect, click on your username in the top right corner and select 'Settings'. In the top section, click on the 'create PIN' button. You will be guided through the PIN set up process. You will need to enable PIN separately for all relevant features.

App | Next time you access the app, you will be guided through the PIN set up process. You can also set up a PIN later via Settings > Other Settings. In this case, you will need to enable PIN separately for all relevant features.

Where is the PIN used?

The PIN can be enabled to: 
  • log in to the app. To enable this feature, go to 'Settings' in the app and turn on the "PIN Login" option. 
  • place and edit offers and authorise transactions. To enable this feature, go to 'Settings' in CropConnect or 'Other Settings' in the app and turn on the "Transaction Authorisation (PIN)" option. 

Where do CropConnect and the mobile app get price and market information from?

All prices and market information presented is based on the offers, bids and cash prices placed in CropConnect. It is not restricted to GrainCorp only, it includes any buyer who places a bid (cash price).

Do I need to be connected to the internet to use CropConnect and what happens if I lose connectivity?

Yes, based on the nature of a live marketplace information is constantly changing, so you will need to be connected to the internet to ensure the information you are viewing is correct.

If you happen to lose connectivity halfway through placing or transacting with an offer / bid it could either submit or not at all. To confirm if the offer, bid or transaction has gone through, please first ensure you are connected to the internet. Then go to 'Active Offers', 'My Active Bids' or 'Trade History' depending on the action you were trying to perform, wait a couple of minutes and then refresh your browser. On update of the data you will see if your offer, bid or transaction has gone through.

If you have any concerns, please contact the Stocks Team.

Do I need to be connected to the internet to use the mobile app and what happens if I lose connectivity?

Yes, you will need to be connected to the internet to use most of the mobile app and to access CropConnect via the mobile app.  

If you lose connectivity and the screen you are on requires an active internet connection, a message will be displayed to advise you that you are offline. Once you are back online, simply click 'Try again' to reload your screen.  

While you are offline, you will not be able to receive push notifications. Once you are back online, you will be able to receive any notification sent to you while you were offline.

What happens if CropConnect is not available?

If you have bids and/or offers during an unplanned outage, we will contact you to let you know your options.

Where do I find the CropConnect menu on mobile and tablet?

App | To view the CropConnect menu in the mobile app, simply tap on the 'Menu' tab. 

Browser | If you are accessing CropConnect via an internet browser and can't see any of the menu items then you will find them collapsed behind the menu icon ('three lines') in the top right hand corner. Simply tap on this to access the menu. This is so you can still easily access the menu on smaller screens such as tablet and mobile.

What commodities can I sell or buy on CropConnect?

You can transact in any grain commodity accepted at a GrainCorp site on CropConnect.

What seasons can I sell or buy on CropConnect?

CropConnect only supports the current season of grain coming into warehouse for cash transactions. If an offer exists, on changeover of seasons it will no longer be visible. If a bid happens to be placed for an older season it cannot be transacted with.

Contract and pool transfers can be performed for old seasons of grain currently in warehouse.

If you would like to do a cash transaction on older seasons please contact the Stocks Team.

What grades are GrainCorp accepting this season?

You can find the list of grades being accepted by GrainCorp at its sites for this season's harvest and a link to their corresponding quality parameters on the 'Sites' > 'Grades at Site' page. Not all grades are available at every site. If a grade is not available at a site, then you won't be able to create a bid for it.

Where can I find site information?

GrainCorp site information such as segregations, alerts, opening hours, locations, and contact details can be found on the 'Sites' > 'Site Information' page.

You can also see site information by clicking on site names throughout CropConnect.

Where do I find the Buyer Price report?

You can find the information from that report on the 'The Marketplace' > 'All Bids & Pools' page.

What type of transactions are supported?

All transactions that you previously performed in GrainTrainsact can now be done in CropConnect. This includes cash transactions between growers and buyers as well as transfer to contract, pool, cash, NGR and buyers.

All cash transactions are Receival Only payment option, which means growers pay the storage fees and buyers pay the receival fees.

How do I print in CropConnect?

On certain pages, such as the Delivery Summary you can use the Print Screen button to print those pages. Throughout the rest of CropConnect, you can print pages by using the keyboard combination Ctrl+P.

Accounts

I'm both a buyer and grower, how do I change the role I'm acting on?

Your buyer and grower profile is now combined in the one login. 

Browser | To change the role you're acting on, simply access the drop down menu from where your email is displayed in the top right hand corner. From here you can easily switch between your grower and buyer profiles. On tablet or mobile, simply tap the menu icon to reveal the menu first. 

App | To change the role you're acting on, tap on 'Menu'. From here you can easily switch between your grower and buyer profiles.

How do I view my other NGRs?

You can find the NGR account you are currently viewing in the top right of CropConnect. This is the NGR you are acting on when placing an offer or accepting a bid. From here you can access a drop down menu and change to any of the other NGR accounts you have linked. 

You can also set your default account from within settings.

Tickets

What is an offer and how can I create one?

An offer is a nominated price that a grower has placed on CropConnect to sell one of their holdings. An offer can be made up of part or a whole ticket, or a combination of these. 

A grower can create an offer either by indicating the total tonnes they wish to sell (tickets will be selected automatically, from oldest to newest) or by selecting the tickets they wish to sell and then indicating the tonnes for each ticket. They then set the price and confirm the duration the offer is valid for. An offer can be created from anywhere a 'create new offer' or 'place offer' button is displayed.

Can I sell part or only the whole ticket?

When creating an offer, you can choose how many tonnes you want to allocate from each ticket. If part of a ticket is on offer, then the remaining tonnes can only be sold via a cash, pool or contract transfer.

Can I Croptimise my tickets that are on offer?

No, only tickets that are in your holdings and not already up for offer can be Croptimised. Any tickets currently up for offer will need to be cancelled before they can be Croptimised. This include any tickets that are partly on offer.

For more information on Croptimiser and updates for the current harvest please visit Croptimiser.com.au.

Where can I view a Delivery Summary?

The Delivery Summary can be found under 'Accounting' > 'Delivery Summary'. It is split into two tabs; the 'Receivals' tab that shows all of your deliveries to GrainCorp sites and the 'Totals' tab that shows the total tonnes and average quality per holding and per site.

You can also generate a Delivery Summary report that is easy to print or download.

How do I print my Delivery Summary?

There are a couple of ways to print the Delivery Summary:

  • You can click the Print Screen link on the 'Accounting' > 'Delivery Summary' page from either tab. This will only print the selected tab ('Receivals' or 'Totals'); or
  • You can generate a Delivery Summary report and click the Print link at the top of the screen.

How do I generate a Delivery Summary report?

Click the 'generate delivery summary report' button on 'Accounting' > 'Delivery Summary'. This will display a modal where you can input your report filters. By default, the page filters are applied.

When you click the 'generate' button on the modal, a PDF file will be created and displayed in your browser. The report shows ticket information, tonnes totals and quality averages.

You can download or print the report by using the links at the top of the screen.

How do I export my Delivery Summary?

There are a couple of ways to export the Delivery Summary:

  • You can click the Export to CSV link on the 'Accounting' > 'Delivery Summary' page from either tab. This will only export the data from the selected tab ('Receivals' or 'Totals'); or
  • You can generate a delivery summary report and click the Download link at the top of the screen.

How do I search the Delivery Summary?

You can search the 'Receivals' tab of the 'Delivery Summary' by ticket number, contract number, truck rego or who you sold to. By default, your search will apply to all these fields. To search on a specific field, pick the field from the drop-down that appears when you start typing. To go back to searching across all fields, delete the text from the search box.

Where can I find my tickets' variety, paddock, quality information and other details?

There are a few of ways to do this:

  • If you are looking to compare multiple tickets, go to 'Accounting' > 'Delivery Summary' and select the 'Receivals' tab. Use the 'edit columns' drop-down at the top of the page to add or remove columns from the screen.
  • If you are looking for a specific ticket, go to 'Accounting' > 'Delivery Summary' and select the 'Receivals' tab. From here, search for your ticket and click on the ticket number on the results page to view your ticket details. You can access the same information from the 'All' tab on 'My Stock' > 'Tickets'.
  • If you are looking for quality information for a specific ticket, you can also go to 'My Stock' > 'Tickets'. From here, search for your ticket and click on the information icon in the ticket row.

Where can I find my quality averages?

There are a couple of ways to view your quality averages:

  • You can go to 'Accounting' > 'Delivery Summary' and select the 'Totals' tab. Use the 'edit columns' drop-down at the top of the page to add or remove columns from the screen. This screen only displays averages for your holdings. To view ticket information, you will need to switch to the 'Receivals' tab; or
  • You can generate a delivery summary report. The report shows ticket information, tonnes totals and quality averages.

Where can I find my in-progress deliveries?

You can find tickets that have been sampled and/or weighed on the 'All' tab of the 'My Stock' > 'Tickets' screen. These tickets are for information only and cannot be transferred until the delivery is complete.

My ticket has an alert; what does it mean?

There are 2 types of delivery alerts:

  • when your delivery is within the warning range 
  • when your delivery is within the mass breach range 

To find out which alert applies to your ticket, click on the alert icon next to your ticket to. This will show a popover with the details of the alert.

Saved Searches

What is a saved search?

A saved search allows you to save a price search for a particular holding so that you don't have to enter the filters each time you come to CropConnect.

How do I create a saved search?

Browser | You can start a search from 'The Marketplace' > 'Overview' or go directly to 'The Marketplace' > 'All Bids & Pools'. Once you have selected a site and grade filter, you will have the option to save your search by clicking on "Save this filter" in the first tile on desktop or by ticking the "Save Filters" checkbox on mobile. 

App | You can start a search from the mobile app homepage or by going directly to 'The Marketplace' > 'All Bids & Pools'. Once you have selected a site and grade filter, you will have the option to save your search by ticking the "Save Filters"checkbox.

How do I remove a saved search?

When viewing a saved search tile, you can remove it by clicking on the X in the top right corner of the tile.

Where can I see my saved searches?

Browser | Saved searches can be see on 'The Marketplace' > 'Overview' and 'The Marketplace' > 'All Bids & Pools' screens. 

App | Saved searches can be seen on the mobile app homepage, 'The Marketplace' > 'Overview' and 'The Marketplace' > 'All Bids & Pools' screen. 

You can only see saved searches on the device that you created them on. That means that if you use CropConnect on your desktop and your mobile, you'll need to create your searches on both devices.

How many saved searches can I have?

You can have up to 40 saved searches.

Prices and tonnage limits

What is a bid and how can I create one?

A bid is a cash price that a buyer has placed on CropConnect for a specified quantity of grain they wish to purchase. Bids update on the hour according to NSW Time (AEDT/AEST).

Bid prices are fixed, except Canola which all have increments (+/- oil and admix).

A buyer can create a bid from anywhere a 'create new bid' button is displayed, or by uploading a cash price file. To place a bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' menu, or uploading a tonnage limit file.

What is a counter-bid and how can I create one?

A counter-bid is a cash price that a buyer has sent directly and confidentially to a grower in response to one of their offers. Counter-bids are effective immediately and for a duration specified by the buyer (from 30 minutes up to 24 hours).

A buyer can create a counter-bid from 'The Marketplace' > 'All Offers' page using the 'Counter' button. To place a counter-bid, a port zone tonnage limit needs to be specified by either adding a tonnage limit from the 'Tonnage Limits' menu, or uploading a tonnage limit file.

How do I see the counter-bids I have received on my offers?

You can access all the counter-bids that you have received and that are still active from 'My Stock' > 'Active Offers'. In the 'Best Counter' column you will see the highest active counter-bid for your offer. When you click on the counter-bid price you will be shown all the active counter-bids on your offer. From there, you can choose which one to accept.

Where do I find pool prices?

You can find them on the Pool Prices tab of the 'The Marketplace' > 'All Bids & Pools' page.

Preferred buyers

What is a preferred buyer?

A preferred buyer is a buyer that a grower has chosen to deal with when placing offers on the cash marketplace in CropConnect. Growers can place offers and accept bids and counter-bids without choosing any preferred buyers, however a buyer needs to be set as a preferred buyer before they can accept those offers or before auto-matching can take place. Therefore, an offer will not transact unless the grower has at least one preferred buyer. A buyer does not need to be a preferred buyer to place a counter-bid.

How do I create and manage my preferred buyers list?

You can create and manage your preferred buyers by going to 'My Stock' > 'Manage Buyers'. From here you can select the buyers you wish to add/remove by checking/unchecking the 'Preferred Buyer' checkbox next to a buyer's name.

Please note, buyers can join or leave the marketplace and can change their advertised payment terms at anytime. It is your responsibility to manage your list of preferred buyers and monitor buyers' payment terms.

Transactions

Why can't I do a cash Grower to Buyer Transfer like before?

You can through CropConnect, we just have a new name for it. The cash prices you see in GrainTransact are now referred to as "bids" in CropConnect. Accepting a bid is the same as creating a cash Grower to Buyer Transfer as you previously did in GrainTransact.

In CropConnect growers can now also place an “offer”.

How do I sell to cash?

There are a couple of ways you can sell to cash in CropConnect:

  • Place an offer
  • Accept a bid from 'The Marketplace' > 'All Bids & Pools'. Follow the prompt to select the tickets to sell and complete your transfer.
  • Click on the 'Transfer' button from 'My Stock' > 'Holdings' or 'My Stock' > 'Tickets' and then select 'Transfer to cash'. Follow the prompt to complete your transfer.
  • Accept a counter-bid from 'My Stock' > 'Active offers'.

How can I do a Grower to Grower Transfer?

A Grower to Grower transfer is now called an NGR transfer. You can do a NGR transfer by clicking on the Transfer button on either the 'Holdings' or the 'Tickets' page. NGR transfers now also come in two types. You can continue to transfer multiple tickets to a single NGR as before, but you can now also transfer a single ticket to multiple NGRs. You can select the relevant NGR transfer type when you start the transfer in CropConnect.

How do I transfer to a contract, or pool, or to cash?

You can transfer to contract, pool, or to cash by clicking on the Transfer button on either the 'Holdings' or the 'Tickets' page and selecting the relevant transfer type when prompted.

How do I accept a counter-bid?

If you have active counter-bids on any of your offers you'll see the highest counter-bid price on 'My Stock' > 'Active Offers'. Click on that price to reveal all the counter-bids associated with the offer and pick the counter-bid you wish to accept by clicking the 'Accept' button. You can also access all your counter-bids directly from the 'counter-bid received' push notifications.

You'll be asked to confirm your choice before completing the transaction. If the counter-bid is not from one of your preferred buyers, you'll be able to add the buyer to your list of preferred buyers to easily transact with them again in the future.

Note, you can only accept one counter-bid per offer. Once you accept a counter-bid, all the other counter-bids associated with the offer will be cancelled.

Why can't I transfer to cash?

You'll be unable to transfer to cash when:

  • You've selected tickets across multiple grades or sites.
  • You've selected tickets from an old season.
  • You've selected a non-standard grade.

Why can't I transfer to a pool?

You'll be unable to transfer to a pool when you've selected a non-standard grade.

Why can't I accept a counter-bid?

You'll be unable to accept a counter-bid when:

  • Your offer has expired or been deleted.
  • The counter-bid has expired, been deleted or cancelled.

Why can't I perform a one ticket to multiple NGRs transfer?

You'll be unable to transfer a ticket to multiple NGRs when:

  • You've selected more than one ticket.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • The ticket you've selected is already partially sold or on offer.

Why can't I perform a multiple tickets to one NGR transfer?

You'll be unable to transfer multiple tickets to an NGR when:

  • You've selected more than 10 tickets.
  • You've selected a mass breached ticket.
  • You've selected a non-standard grade.
  • One or more of the tickets you've selected are already partially sold or on offer.

Can I cancel or undo an accepted offer, bid or counter-bid?

No, all transactions through CropConnect are final, including any auto-match transactions. If you have any concerns, please contact the Stocks Team.

What is auto-matching?

If there is an offer in the cash marketplace and a bid of equal or greater price (for the same holding) then it will auto-match and transact at the bid price. Auto-matching occurs:

  • For the highest price first,
  • Then on a first-in first-served basis,
  • Only between growers and their preferred buyers,
  • And when no auto-match curfew is in place.

What is the auto-match curfew?

The auto-match curfew is a time period in which no auto-matching or accepting of offers can occur. During this curfew, the marketplace can still be accessed, offers, bids and counter-bids can still be placed, and growers can continue to accept bids, counter-bids and conduct transfers.

The auto-match curfew is in place: 

  • Outside the hours of 10am-6pm Monday-Friday (NSW Time - AEST and AEDT during daylight savings).
  • On weekends.
  • On NSW Pubic Holidays.

Invoices

Where are my invoices?

You can see your invoices in CropConnect by going to 'Accounting' > 'Invoices'.

Why can't I see my invoices?

Only invoices issued by GrainCorp are shown in CropConnect. The list of invoices is updated daily, so invoices for the current day will not be shown until tomorrow.

How do I pay my invoices?

You currently can't pay invoices in CropConnect. Please refer to your invoices for details on how to pay.

Where can I find my RCTIs?

You can see your Recipient Created Tax Invoices (RCTIs) in CropConnect by going to 'Accounting' > 'RCTIs'.

Only some of your RCTIs for cash, contract and pool transactions with GrainCorp (excluding GrainCorp Malt & GrainCorp Oils) are available in CropConnect at this stage.

For most growers, RCTIs from the 1 July 2017 are available. For WA growers only RCTIs from the 16 April 2018 are available.

What RCTIs are available in CropConnect?

Only some of your RCTIs for cash, contract and pool transactions with GrainCorp (excluding GrainCorp Malt & GrainCorp Oils) are available in CropConnect at this stage.

For most growers, RCTIs from the 1 July 2017 are available. For WA growers only RCTIs from the 16 April 2018 are available.

How do I view an RCTI?

You can view a specific RCTI by clicking on the link in the 'Invoice #' column.

How do I download or save an RCTI?

There are 2 ways to download an RCTI:

  • You can click on the 'Download' icon next to the RCTI you wish to download in the table view.
  • You can click on the 'download' link in an RCTI you are viewing.
Depending on your browser's settings, you may be prompted to save the file in a specific location. If you are not prompted, it means you have set your browser to always download to the same folder, usually called 'Downloads'.

How do I print an RCTI?

There are 2 ways to print an RCTI:
  • You can click on the 'print' icon next to the RCTI you wish to download in the table view.
  • You can click on the 'print' link on an RCTI you are viewing.
Clicking on 'print' (icon or link) will open your browser's print preview window. From here you can select your printer and your print settings.

Push Notifications

What are push notifications?

Push notifications are messages sent to your smart-phone or tablet via the mobile app. You can manage which notifications you want to receive from the mobile app under 'Settings' > 'Notification Settings'.

How do I enable push notifications?

iOS | When you open the mobile app for the first time and complete onboarding, you will be prompted to enable push notifications. Simply click 'Allow' to start receiving notifications directly on your smartphone or tablet. 

Android | Push notifications are enabled by default when you download the app.

How do I turn off push notifcations?

You can turn off all push notifications from 'Settings' > 'Notifications Settings' in the mobile app by switching off 'Allow notifications'. 

Alternatively, you can turn off individual notifications by turning off the switch next to each one.

What push notifications are available?

You can opt-in to receive the following notifications from 'Settings' > 'Notifications Settings':

  • Sampled, when one of your deliveries has been sampled at a site
  • Weighed, when one of your truck has been gross weighed at a site
  • Completed Deliveries, when a new ticket is created at a site
  • Delivery Alerts, when one of your deliveries has been issued a warning or mass breach notice or has been rejected
  • Site Alerts, for sites you have delivered to this or last season 
  • Offers Accepted, when one of your offers is accepted 
  • Offers Auto-matched, when one of your offers is auto-matched 
  • NGR Transfers Received when a ticket has been transferred to one of your NGRs 
  • New Counter-bids, when a buyer has placed a counter-bid against one of your offers. Only the person who created the offer will receive the notification. 
  • Changes in Counter-bid Price, when the price of a counter-bid placed against one of your offers has changed. Only the person who created the offer will receive the notification.

 

How do I opt in or opt out from site alerts?

There are currently two ways to receive sites alerts, by SMS or by push notification. 

For push notifications, make sure push notifications and site alerts are enabled through the mobile app. If enabled, you will receive site alerts for all sites you have delivered to this season or last season by default. If you wish to change the sites you have opted in for, please call the Stocks Team. 

This does not impact SMS site alerts, you will receive these as normal.

I'm receiving too many counter-bid notifications from the same buyer, what can I do?

You have a few options:

  • You can give the buyer a 24-hour timeout by clicking 'Timeout' from the counter-bid push notification. In this case, you will stop receiving push notifications from that buyer for the specific offer. The buyer will still be able to place counter-bids but you will not be notified.
  • You can give the buyer a permanent timeout by clicking 'Timeout' from the counter-bid push notification. In this case, you will stop receiving push notifications from that buyer for all your offers. The buyer will still be able to place counter-bids but you will not be notified.
  • You can disable push notifications for a specific buyer from 'My Stock' > 'Manage Buyers'.
When you give a buyer a timeout, the buyer will be notified. This push notification is anonymous, i.e. your name or NGR will not be mentioned.

 

I accidentally timed out a buyer, how do I fix it?

If you have timed out a buyer permanently, you can easily undo it by navigating to 'My Stock' > 'Manage Buyers' and selecting 'Counter-bid Notifications' for the relevant buyer.

If you have timed out a buyer for a 24-hour period you cannot undo this action. Note that you will only stop receiving notifications, not counter-bids. You can see all the counter-bids you have received, including from the buyers you have timed out, from 'My Stock' > 'Active Offers'.

Feedback

I gave a buyer a negative rating so why are they still on the marketplace?

GrainCorp will monitor feedback. If a buyer receives a large amount of negative feedback from growers then action may be taken to address the concerns expressed.

If you have given negative feedback about a buyer and do not wish to deal with them, you can remove them from your preferred buyers list. To learn more please refer to, how do I create or update my preferred buyers list?

How do I provide feedback about CropConnect?

If you are logged in, you can find a "Feedback?" link located below the filters in the left hand panel. The left hand panel is visible on most main pages. 

Currently, you can only provide feedback while using a computer or tablet (in landscape orientation).

Troubleshooting

Why can't I see any prices in the mobile app?

We have updated the mobile app. If you can't see any prices, please make sure you are using the latest version of the app. You can download it from the App Store on Apple devices or from Google Play on Android devices.

If you continue to experience issues, please contact the Stocks Team.

Why can't I log in to the mobile app?

There may be a few reasons why you can't log in: 

  • We have updated the app, which means you can no longer log in to any previous version of the mobile app. Please download the latest version of the mobile app and try logging in again. 

  • You may not have a CropConnect login. In this case, please register for CropConnect. 

If you continue to experience issues, please contact the Stocks Team.

I've set up a PIN but I'm not prompted for it, why?

Depending on how you have created your PIN, it may not be enabled for all features. 
  • To use your PIN to log in to the app, go to 'Settings' in the app and turn on the "PIN Login" option. 
  • To use your PIN to authorise transactions, go to 'Settings' in CropConnect or 'Other Settings' in the app and turn on the "Transaction Authorisation (PIN)" option. 
If you continue to experience issues, please contact the Stocks Team.

Why can't I see my tickets?

There are a few reasons as to why:

  • The tickets are not for the current season, only holding for the current season can be sold on CropConnect.
  • They have already been placed up for offer or sold.
  • They have been place on another marketplace.
  • They may be currently blocked (this can be viewed on 'My Stock' > 'Tickets' > 'Blocked').

If you would like to perform a transfers for tickets that are not visible, please contact the Stocks Team.

My ticket has no grades; why?

There are a couple of reasons as to why:

  • If your delivery is still in progress, it has not been sampled yet. 
  • If your delivery is complete, it has been rejected before sampling could be completed. 
  • If your delivery is blocked, we are investigating and will update your ticket as required. 

If you believe this is an error, please contact the Stocks Team.

My ticket has no tonnage; why?

There are a couple of reasons as to why:

  • your delivery is still in progress
  • your delivery has been rejected
  • your ticket is blocked. In this case, we are investigating and will update your ticket as required.

 If you believe this is an error, please contact the Stocks Team.

Why can't I see my offers?

There are a couple of reasons as to why:

  • The offer was for a previous season, only offers for the current season are visible and can be transacted through CropConnect.
  • It has already been transacted with, either through an auto-match or a buyer accepting. Please check your 'Trade History'.

If you would like to transact on an older seasons please contact the Stocks Team.

Why aren't the offers and bids updating?

CropConnect requires an internet connection to display market information. Please ensure you are connected to the internet and the connection is working.

Information could change at any time with the buying and selling of grain, so we also advise that you regularly refresh your page to make sure you have the most up to date information.

Why can't I create a saved search?

There are a few reasons as to why: 

  • You may not have entered a site and grade filter on 'The Marketplace' > 'All Bids & Pools'

  • You may have reached the maximum number of saved searches allowed.

I tried to accept a bid but it won't let me - it says it is no longer available.

There are a couple of reasons as to why it may no longer be available:

  • The buyer has removed or edited their bid.
  • The bid has reached its tonnage limit and can no longer accumulate tonnes.

I can't find the price that's listed as the top bid price, why not?

The saved search information does not automatically refresh. By the time you click on the tile, the bid may have been removed from the marketplace and so won't be found.

I've put up an offer but it didn't auto-match, why not?

There are a few reasons as to why this may have happened:

  • There may be an auto-match curfew in place, no auto-matching occurs during this time.
  • There may be no matching bids from your preferred buyers, auto-matching will only occur with your preferred buyers.
  • There may be no matching bids with enough tonnage remaining, offers are matched first by price and then on a first-in, first-served basis.
  • There may be no matching bids as the buyer's price has since changed, new bid prices are released on the hour (NSW time).

A transaction happened but I did not get a push notification. Why?

To receive push notifications you need to enable push notifications from your device's settings.

You also need to turn 'Allow Notifications' to 'ON' in the app under 'Settings' > 'Notification Settings' and ensure that the individual notifications you wish to receive are set to 'ON'. 

Note, you will need to login to the app to change your settings.

The Notification Setting screen is greyed out. Why?

It may be because:

I can't find one of my RCTIs, why?

There are a few reasons as to why:

  • The RCTI was not issued by GrainCorp (excluding GrainCorp Oils and GrainCorp Malt).
  • The RCTI was not for a cash, contract or pool transaction.
  • The RCTI was issued before 1 July 2017.
If your RCTI is for a cash, contract or pool transaction with GrainCorp (excluding GrainCorp Malt & GrainCorp Oils) and was issued after 1 July 2017, and you cannot find it in CropConnect, please contact the Marketing Administration Team.

What browsers or devices are supported?

Browser | If using a computer, CropConnect is best viewed with the browsers: Internet Explorer v10+, Microsoft Edge, Google Chrome (latest), Safari (on Mac v9.1.1+) or Firefox (v47+).

If using a tablet or mobile, CropConnect is best viewed:

  • For Apple devices using iOS 8 and above, with Safari.

  • For Android devices using operating system of 4.4 and above, with the native browser or Google Chrome.

If you are having issues and not using one of the above, please upgrade to ensure you get the best experience out of CropConnect.

App | The app is available on:

  • Apple devices using iOS 10 and above.

  • Android devices using operating system 4.4 and above.

Contact

Who do I contact if I need further help?

You're not on your own! If you require any further assistance with CropConnect, performing transactions or accessing any of our systems please contact the Stocks Team on 1800 809 482 (option 1) or email stocks@graincorp.com.au.

I don't think the amount on my RCTI is correct, who can I speak to about it?

If you have questions about the amount or the detail found on an RCTI, please contact Marketing Administration Team on 1800 809 482 (option 3) or email marketing@graincorp.com.au.